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Order management
Order management
UX audit
Role
UX Designer
Date
2025
Company
HS-Soft
Context
WaWiAssist is HS-Soft's cloud-based order management system for bakeries. It covers the daily back-office work: orders from delivery customers, production planning, picking and invoicing.
Goal
Conduct a UX audit of the product and find ways to reduce time on task in its most business-critical workflows.
Outcome
Using analytics, heatmaps, session recordings and stakeholder interviews, I found three recurring problems: hidden navigation, a hard-to-find key filter and search results lost behind active filters. I handed over redesign proposals with success metrics and a PostHog setup to measure each change after release.